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Event Date:
Thursday, March 23, 2023
Event Date:
09:30 - 13:00
Event Location:
Microsoft Campus
Alan Turing 3 Herzliya

The Evolution of the Customer Experience Journey

Join Microsoft and subject matter experts to understand how to capitalize on growth opportunities and ensure that customer service is your key differentiator in a highly competitive environment

CCSO role is facing unprecedented expectations that mandate their support teams deliver personalized service and ensure positive customer experiences that deepen brand loyalty. These goals are faced with considerable challenges for organizations across all industries: internal data silos, disjointed processes, an inability to meet rapidly increasing customer expectations, and a climate of waning brand loyalty.Get inspired by real-life customer success stories showcasing the power of technology to enhance contact center excellence

Agenda

09:30

David Albohair, Microsoft GTM Manager

10:00

Alexander Yurpolsky, Microsoft Tech Specialist

10:20

Adi Treger, Microsoft Tech Specialist

10:40

Alexander Yurpolsky, Microsoft Tech Specialist

11:00

Brunch

11:30

Golan Bar Or, Director Digital Solutions PWC

11:45

Moderator: Amir Hakimi , Account Executive

Q&A with Israel Electric Company - Michael Fingerman - Digital Delivery Manager IEC

12:30

David Albohair, Microsoft GTM Manager

Register

Registration is closed for this event. See you at our future events!

חניה לאירוע בחניון "ארנה" הרצליה קומות 3- / 4- (חניות שאינן שמורות)
תחנת איסוף - ביציאה מחניון "ארנה" ברחוב השונית 2, הרצליה יציאה רגלית דרך שער E.
תחנת חזור – תחנת אוטובוס בצמוד לקמפוס ברחוב אלן טיורינג 3, הרצליה.

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