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Event Date:
Thursday, March 23, 2023
Event Date:
09:30
-
13:00
Event Location:
Microsoft Campus
Alan Turing 3 Herzliya
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The Evolution of the Customer Experience Journey
Join Microsoft and subject matter experts to understand how to capitalize on growth opportunities and ensure that customer service is your key differentiator in a highly competitive environment
CCSO role is facing unprecedented expectations that mandate their support teams deliver personalized service and ensure positive customer experiences that deepen brand loyalty. These goals are faced with considerable challenges for organizations across all industries: internal data silos, disjointed processes, an inability to meet rapidly increasing customer expectations, and a climate of waning brand loyalty.Get inspired by real-life customer success stories showcasing the power of technology to enhance contact center excellence
Agenda
09:30
David Albohair, Microsoft GTM Manager
10:00
Alexander Yurpolsky, Microsoft Tech Specialist
10:20
Adi Treger, Microsoft Tech Specialist
10:40
Alexander Yurpolsky, Microsoft Tech Specialist
11:30
Golan Bar Or, Director Digital Solutions PWC
11:45
Moderator: Amir Hakimi , Account Executive
Q&A with Israel Electric Company - Michael Fingerman - Digital Delivery Manager IEC
12:30
David Albohair, Microsoft GTM Manager
